---
title: Candidates are stuck "In Queue"
slug: candidates-are-stuck-in-queue
icon: ⏱️
createdAt: 2025-08-27T21:49:08.847Z
---

Candidates that are in a "In Queue" state are waiting for your to approve a manual email or a manual task (text or call). There are two ways to resolve this:

1. By switching the step from a manual step to an automatic one
2. By fulfilling or reviewing the manual step

![](https://api.archbee.com/api/optimize/JtqPsvk-s0xQ7dgMBVpor/a4wdGiUH86ozH1yp9Dt-h_cleanshot-2025-08-30-at-204213-2x.png "An example of the In Queue state")

### Switching the step to automatic

To switch your step from manual to automatic, head over Outreach -> Edit Sequence. In the From section, click the drop-down to change it from "Manually from queue" to "Automatically". 

![](https://api.archbee.com/api/optimize/JtqPsvk-s0xQ7dgMBVpor/o7UGPmyu8-ZCi-MvsnbFr_screenshot-2026-09-02-at-51933-pm.png)

### Fulfilling the manual step

To complete a step, head to Outreach -> Outreach Queue. There you will see a few manual steps to complete. Review the message and click "Send All" to send the message out to candidates

![](https://api.archbee.com/api/optimize/JtqPsvk-s0xQ7dgMBVpor/IdNSHE66fynaC0DVLbm9W_screenshot-2026-08-25-at-24610-pm.png)