--- title: Clear candidate outreach errors slug: clear-candidate-outreach-errors icon: 🧹 docTags: createdAt: 2025-09-05T19:19:53.954Z --- Candidate errors can be cleared individually or in bulk. This guide explains what each error means and the actions you can take to resolve it: ::::VerticalSplit{layout="middle"} :::VerticalSplitItem - [Clear individual and bulk errors](https://docs.pin.com/clear-candidate-outreach-errors#clear-individual-and-bulk-errors) - [Email Errors](https://docs.pin.com/clear-candidate-outreach-errors#email-errors) - [ATS Errors](https://docs.pin.com/clear-candidate-outreach-errors#ats-errors) ::: :::VerticalSplitItem - [Contact Errors](https://docs.pin.com/clear-candidate-outreach-errors#contact-errors) - [System & Technical Errors](https://docs.pin.com/clear-candidate-outreach-errors#system-technical-errors) ::: :::: *** # Clear individual and bulk errors To clear candidate outreach errors,** go to Outreach -> Errors**. **To clear individual errors**, click the three-dot icon next to the candidate, then choose the action you’d like to take for that candidate. ![](https://api.archbee.com/api/optimize/JtqPsvk-s0xQ7dgMBVpor/Jd5YJxURwUT3uSnsM10L0_screenshot-2026-09-02-at-15224-pm.png) **To clear bulk errors**, click Bulk Actions, choose the error from the drop-down menu, then select the bulk action you want to apply. ![](https://api.archbee.com/api/optimize/JtqPsvk-s0xQ7dgMBVpor/vqi14S1yPXziVPa2LlQDM_screenshot-2026-09-02-at-15240-pm.png) *** # Email Errors **1. Missing Email **– The candidate's email address could not be found during lookup **Actions to resolve:** - Re-run email lookup (individual & bulk) – Attempts to find an email again - Edit candidate (individual only) – Manually add an email address if known - Skip step (individual & bulk) – Moves to the next sequence step - Archive (individual & bulk) – Removes candidates from outreach **2. Bounced Email** – The email was sent but bounced back (invalid or non-existent) **Actions to resolve:** - Re-run email lookup (individual & bulk) – Attempts to find an email again - Edit candidate (individual only) – Manually add an email address - Skip step (individual & bulk) – Moves to the next sequence step - Archive (individual & bulk) – Removes candidates from outreach **3. Searching for Email **– Email lookup is currently in progress **Actions to resolve:** - Edit candidate (individual only) – Manually add email if known - Skip step (individual & bulk) – Moves to the next sequence step - Archive (individual & bulk) – Removes candidates from outreach **4. Lookup Credits Exceeded **– You've reached your email lookup credit limit **Actions to resolve:** - Re-run email lookup (individual & bulk) – Works once credits are renewed - Skip step (individual & bulk) – Moves to the next sequence step - Archive (individual & bulk) – Removes candidates from outreach *** # ATS Errors **1. Found in ATS **– Candidate already exists in your ATS **Actions to resolve:** - Ignore (individual & bulk) – Acknowledges error and continues - Archive (individual & bulk) – Removes candidates from outreach *** # Contact Errors **1. In Another Sequence **– Candidate is actively being messaged in another sequence **Actions to resolve:** - Ignore (individual & bulk) – Acknowledges and continues outreach - Archive (individual & bulk) – Removes candidates from outreach **2. Previously Messaged **– Candidate was messaged in another sequence **Actions to resolve:** - Ignore (individual & bulk) – Acknowledges and continues outreach - Archive (individual & bulk) – Removes candidates from outreach **3. Previously Bounced **– Candidate’s email bounced in a previous sequence **Actions to resolve:** - Skip step (individual & bulk) – Moves to the next sequence step - Archive (individual & bulk) – Removes candidates from outreach **4. Previously Unsubscribed **– Candidate unsubscribed from previous outreach **Actions to resolve:** - Skip step (individual & bulk) – Moves to the next sequence step - Archive (individual & bulk) – Removes candidates from outreach **5. Unsubscribed **– Candidate's email is in your blocklist **Actions to resolve:** - Remove the candidate's email from your blocklist - Archive (individual & bulk) – Removes candidates from outreach *** # System & Technical Errors **1. Messaging Error **– A technical error occurred while sending a message **Actions to resolve:** - Retry (individual & bulk) – Attempts to resend the message - Ignore (individual & bulk) – Acknowledges error and continues - Archive (individual & bulk) – Removes candidates from outreach **2. Company Preference Blocked **– Company preferences prevent outreach to this candidate **Actions to resolve:** - Ignore (individual & bulk) – Acknowledges company preferences and continues - Archive (individual & bulk) – Removes candidates from outreach