---
title: Connect additional email accounts
slug: connect-additional-email-accounts
icon: 📨
docTags: 
createdAt: 2024-12-13T15:26:00.751Z
---

This guide covers: 

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- [Add additional email accounts](https://docs.pin.com/connect-additional-email-accounts#add-additional-email-accounts)
- [Connected email accounts vs. full user and viewer seats](https://docs.pin.com/connect-additional-email-accounts#connected-email-accounts-vs-full-user-and-viewer-s)
- [Add your email signature](https://docs.pin.com/connect-additional-email-accounts#add-your-email-signature)
:::

:::VerticalSplitItem
- [Changing the frequency between each sent email](https://docs.pin.com/connect-additional-email-accounts#changing-the-frequency-between-each-sent-email)
- [Troubleshooting](https://docs.pin.com/connect-additional-email-accounts#troubleshooting)


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# Add additional email accounts

To connect **free, additional email accounts** for sending outreach sequences, head to [Settings -> Connected Accounts](https://app.pin.com/settings/account/connected_accounts). 

We recommend connecting your email account to Pin since this allows us to do a few things:

1. It allows us to send emails to candidates and know when candidates respond.
2. It helps you with scheduling by showing your calendar right inside Pin.

***

# Connected email accounts vs. full user and viewer seats

### Connected email accounts (free)

- **What they are:** Additional email addresses you can attach to your Pin account to use as the **email sender** in Outreach sequences. 
- **Access:** No Pin login and workspace access. Think of these like email aliases. 
- **Billing:** Free. They will not count as paid seats. 
- **When to use:** 
  - You (or your team) want to send sequences from multiple addresses (e.g., john\@company.com, recruiting\@company.com). 
  - You need different “from” addresses for different Outreach sequences.

:::hint{type="info"}
**Note:** Connected email accounts don’t have their own Pin profiles, can’t log in, and can’t manage settings or view candidates.
:::

### Full user seats (paid)

- **What they are:** Individual **Admin** or **Member** users with their own Pin accounts. 
- **Access:** Full product access. Each person logs in with their Gmail or Outlook account.
- **Billing:** Paid seat per user. 
- **When to use:** 
  - A teammate needs to sign into Pin to create/manage searches, sequences, inbox, settings, and reports. 
  - You want permissions, activity tracking, and ownership tied to a specific person. 

### Viewer seats (free)

- **What they are:** Individual **Viewer **users with their own Pin accounts. 
- **Access:** Read-only access. Can view (but not edit) candidate searches, Outreach sequences, inbox threads, and reports. Cannot send emails, run sequences, change settings, or manage users.
- **Billing:** Free. Viewers do not count as paid seats.
- **When to use:** 
  - A teammate needs to log into Pin to view searches, sequences, inbox, settings, and reports, but doesn’t need to take action inside Pin.
  - You want outreach steps to come from a specific teammate, using their connected accounts, without giving them a full seat. To enable this, the teammate needs to connect their email account and turn on **"Allow team to send emails from this account"** so other teammates can send outreach steps on their behalf.

![](https://api.archbee.com/api/optimize/JtqPsvk-s0xQ7dgMBVpor/Gza9zp8pBe0cqVu8qnSqJ_cleanshot-2025-10-28-at-111235-2x.png)

### Quick examples

- “I want to send from recruiting\@company.com and jane\@company.com but only Jane needs to use Pin.” → **1 paid seat (Jane) + 1 free connected email**. 
- “Three recruiters will run their own searches and outreach.” → **3 paid seats** (each can also add connected emails if needed). 
- “Our hiring manager wants to review candidate pipelines and email drafts, but won’t run outreach.” → **Add them as a free Viewer seat **(no paid seat needed).

:::hint{type="info"}
**Note:** If you’re unsure,** start with a** **connected email** for extra sender addresses. Add a **full user seat** when someone needs to have their own login account and work inside Pin.
:::

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# Add your email signature

You can add your email signature in the **Connected Accounts **section. We recommend setting it up even if you've already added one in Gmail or Outlook.

:::hint{type="info"}
**Note:** Only text-based signatures are currently supported. Images cannot be added to email signatures.
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![](https://api.archbee.com/api/optimize/JtqPsvk-s0xQ7dgMBVpor/hSxY3huCYrPjwow2Nj8jG_image.png)

***

# Changing the frequency between each sent email

By default, Pin sends emails every 2 minutes per email account you connect. You have the option to update this to 5 minutes or 10 minutes. 

![](https://api.archbee.com/api/optimize/JtqPsvk-s0xQ7dgMBVpor/Zo4FDfGNeWICu2cRJ4rSH_image.png)

# Troubleshooting

Q: My Google connected account keeps disconnecting
A: Have your workspace admin check Admin Console > Security > API Controls > App Access Control, and confirm Pin's app is explicitly trusted/allowlisted rather than restricted