Email sequences
Email threads
2min
To keep follow-up emails in the same email thread, select the Reply on previous thread option. Once selected, the subject line for the follow-up step will be greyed out and can't be edited, as it will automatically be part of the same thread.
To begin a new thread for follow-up emails, select the Start new thread option. This ensures the follow-up email is sent as a separate message, rather than continuing the initial email thread.
Updated 19 Dec 2024
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