Managing your billing and subscription

this guide covers how to https //docs pin com/managing your billing and subscription#alqz6 https //docs pin com/managing your billing and subscription#e d9k https //docs pin com/managing your billing and subscription#raq1c https //docs pin com/managing your billing and subscription/#ybn7c find your billing information and plan to access your billing, navigate to settings > billing & plan here, you can view your current plan, change plans, track your used and remaining lookup credits, and purchase additional credits update billing information and download invoices to update your billing information, click "customer portal" to access the stripe billing page from there, you can update your billing details and download your invoices pause or cancel your pin subscription you can pause or cancel your pin subscription by navigating to settings > billing & plan > select "close pin account" note if the "close pin account" button isn't visible, you can zoom out of your browser to see it you can pause your subscription for up to 3 months choose the number of months from the drop down menu and click “pause subscription ” while your subscription is paused you won’t be charged until you resume your subscription your jobs and outreach will be temporarily paused for the duration you selected all your data and settings will remain intact and ready to go when you unpause if you’d rather cancel your pin subscription, you can share your feedback with us in the text box or book a quick 15 minute call to chat with our team when you cancel your subscription your pin data will be deleted you won’t be eligible for a new trial if you create another account important if you cancel your subscription, your data will be deleted after 30 days you can restore your data within this 30 day period however, once the data is deleted, it cannot be recovered add and remove seats managing your seats determines how many paid users (members and admins) you’re billed for below is how billing works when you add or remove seats adding a seat a new paid seat is automatically created when a new member or admin joins the team a viewer or billing user is converted to a member/admin an archived member/admin is restored when this happens you’ll be charged a pro rated amount for the new seat from the day it was added until the end of your current billing cycle starting the next cycle, the new seat will be included in your regular billing removing a seat the total number of paid seats will remain unchanged until the end of your current billing cycle if a member or admin is removed by archiving a member/admin converting a member/admin to a viewer or billing role at the start of the next cycle, your seat count will automatically adjust to match the current number of active members/admins, and your billing plan will be updated accordingly