Clear candidate outreach errors

candidate errors can be cleared individually or in bulk this guide explains what each error means and the actions you can take to resolve it clear individual and bulk errors to clear candidate outreach errors, go to outreach > errors to clear individual errors , click the three dot icon next to the candidate, then choose the action you’d like to take for that candidate to clear bulk errors , click bulk actions, choose the error from the drop down menu, then select the bulk action you want to apply email errors 1\ missing email – the candidate's email address could not be found during lookup actions to resolve re run email lookup (individual & bulk) – attempts to find an email again edit candidate (individual only) – manually add an email address if known skip step (individual & bulk) – moves to the next sequence step archive (individual & bulk) – removes candidates from outreach 2\ bounced email – the email was sent but bounced back (invalid or non existent) actions to resolve re run email lookup (individual & bulk) – attempts to find an email again edit candidate (individual only) – manually add an email address skip step (individual & bulk) – moves to the next sequence step archive (individual & bulk) – removes candidates from outreach 3\ searching for email – email lookup is currently in progress actions to resolve edit candidate (individual only) – manually add email if known skip step (individual & bulk) – moves to the next sequence step archive (individual & bulk) – removes candidates from outreach 4\ lookup credits exceeded – you've reached your email lookup credit limit actions to resolve re run email lookup (individual & bulk) – works once credits are renewed skip step (individual & bulk) – moves to the next sequence step archive (individual & bulk) – removes candidates from outreach linkedin errors 1\ missing linkedin – no linkedin profile was found for the candidate actions to resolve re run email lookup (individual & bulk) – may find linkedin during email search skip step (individual & bulk) – moves to the next sequence step archive (individual & bulk) – removes candidates from outreach ats errors 1\ found in ats – candidate already exists in your ats actions to resolve ignore (individual & bulk) – acknowledges error and continues archive (individual & bulk) – removes candidates from outreach previous contact errors 1\ previously messaged – candidate was contacted in another sequence actions to resolve ignore (individual & bulk) – acknowledges and continues outreach archive (individual & bulk) – removes candidates from outreach 2\ previously bounced – candidate’s email bounced in a previous sequence actions to resolve skip step (individual & bulk) – moves to the next sequence step archive (individual & bulk) – removes candidates from outreach 3\ previously unsubscribed – candidate unsubscribed from previous outreach actions to resolve skip step (individual & bulk) – moves to the next sequence step archive (individual & bulk) – removes candidates from outreach system & technical errors 1\ messaging error – a technical error occurred while sending a message actions to resolve retry (individual & bulk) – attempts to resend the message ignore (individual & bulk) – acknowledges error and continues archive (individual & bulk) – removes candidates from outreach 2\ company preference blocked – company preferences prevent outreach to this candidate actions to resolve ignore (individual & bulk) – acknowledges company preferences and continues archive (individual & bulk) – removes candidates from outreach