Understanding lookup credits

here’s an overview of how lookup credits work, how to check your balance, and how to purchase additional credits how lookup credits work credit allocation each paid seat includes 1,000 lookup credits, which are pooled and shared across the team for example, if you have 3 active users, your team will have a total of 3,000 shared lookup credits credit usage email lookups use 2 credits phone number lookups use 4 credits phone number lookups can be triggered manually per candidate or automatically for all candidates in a sequence learn more about phone number lookups in our guide here phone number lookups require an email lookup to be performed first when lookups are triggered pin automatically runs email lookups when candidates are added to outreach lookups are not performed for candidates in the sourcing stage when credits are deducted credits are only used if pin successfully finds an email or phone number if pin cannot find an email or phone number, credits will not be deducted credit reset & rollover lookup credits reset each billing cycle on your subscription renewal date unused credits do not roll over to the next billing period check your lookup balance each user can check the team's lookup balance in billing & plan purchase additional lookup credits admins can purchase additional lookup credits by going to billing & plan lookup credits are available in packs of 500 for $50 per pack