Understanding lookup credits

this guide covers how lookup credits work https //docs pin com/understanding lookup credits#7wq6q how to check your lookup balance https //docs pin com/understanding lookup credits#wrvja purchase additional lookup credits https //docs pin com/understanding lookup credits#750ji how lookup credits work credit allocation lookup credits are pooled and shared across the entire team credit usage email lookups costs 2 credits phone number lookups costs 4 credits , and can only run after an email lookup if pin finds both an email and a phone number, the total cost is 6 credits if pin doesn’t find an email but finds a phone number, the total cost is 4 credits phone number lookups can be triggered manually per candidate or automatically for all candidates in a sequence learn more about phone number lookups in our guide here when lookups are triggered pin automatically runs email lookups when candidates are added to outreach lookups are not performed for candidates in the sourcing stage when credits are deducted credits are only used if pin successfully finds an email or phone number if pin cannot find an email or phone number, credits will not be deducted credit reset & rollover lookup credits reset each billing cycle on your subscription renewal date you can find your renewal date in settings > billing & plan > customer portal unused credits do not roll over to the next billing period how to check your lookup balance each user can check the team's lookup balance in settings > billing & plan purchase additional lookup credits only users with admin and billing permissions can purchase additional lookup credits in billing & plan lookup credits are available in packs of 500 for $50 per pack