When a candidate replies to your outreach, Autopilot adds them to your job's Pipeline, where you can track every conversation from first reply to hire. With Outreach Automations turned on, Autopilot can also handle the back-and-forth for you: answering candidate questions, coordinating interview times, nudging candidates who go quiet, and archiving those who aren't interested.

This guide covers how the Pipeline board works, how to configure Outreach Automations for your whole team or a single job, and how Autopilot keeps you in the loop through Slack.

Open a job and select Pipeline from the left sidebar.

Candidates are organized into columns by stage:

Each card gives you the state of the conversation at a glance:

Drag a card to any column to change its stage. Use this when you want to override where Autopilot has placed a candidate.

Click any candidate to open their conversation in the Inbox. Alongside the email thread, Autopilot logs key events so you can see exactly what happened and when:

You can step in at any time using Write message, Comment, or Schedule meeting at the bottom of the thread.

Outreach Automations can be set at two levels:

The top of this page shows how many positions currently override the team defaults. Click it to see which jobs.

Answer candidate questions: controls what Autopilot does when a candidate asks a question it's confident it can answer. For example:

Autopilot will ask you if it doesn't know the answer: choose how Autopilot reaches you when it can't answer a question from what it has on file (for example, Ask me via Slack).

Knowledge base: Autopilot stores what it learns about the position and company so it can give better answers over time. Click Knowledge Base to review it or see Knowledge Base below for what to add.

Schedule a meeting if candidate qualifies: choose how Autopilot handles scheduling once a candidate is qualified:

When Schedule Meeting is selected, you'll also see:

Reply speed: controls how quickly Autopilot responds.

If you've set Autopilot to ask you via Slack, Autopilot uses its Slack app to keep you informed. (The Slack integration must first be installed by a Pin admin under Settings → Slack Integration.)

Status updates: Autopilot sends a direct message when it takes a scheduling step, such as offering times or booking an interview. Most of these are heads-ups only; reply only if you want to change something.

Open questions: when a candidate asks something Autopilot can't answer from what it has on file, the question appears under Open questions on the Autopilot app's Home tab in Slack. Answer it in the DM thread, and Autopilot will follow up with the candidate.

The Knowledge Base is everything Autopilot knows about a position. The more useful details you add, the more candidate questions Autopilot can answer without checking with you.

Open the job, then select Sequence → Edit Sequence → Knowledge Base.

Use the text box to add anything candidates commonly ask about that isn't obvious from the job description. For example:

Click Save Changes when you're done.

With Allow learning on, Autopilot adds new facts to the knowledge base based on your replies. For example, if you answer a candidate's question about parental leave, Autopilot can use that answer the next time someone asks.

Turn it off if you'd rather control every detail in the knowledge base yourself.

Details that apply to every role at a company, like office locations, hybrid policy, or company background, belong in the hiring company's knowledge base instead. Add them once and Autopilot uses them for every position at that company.

Click Hiring Company to open it, or go to Settings → Hiring For and select the company.

Why is my Pipeline empty? Candidates only appear in the Pipeline after they reply to outreach. If you're viewing My Pipeline, switch to All Pipeline to see candidates assigned to other team members.

Autopilot placed a candidate in the wrong stage. Can I fix it? Yes. Drag the card to the correct column.

I want to review Autopilot's replies before they're sent. Set Answer candidate questions to Create drafts.

Can one job use different settings from the rest of my team? Yes. Open the job, select Sequence → Edit Sequence → Outreach Automations, and turn on Override team's global settings.

Can I use the Knowledge Base to give instructions? Yes! For example, "If a candidate says they're not interested, reply with: <insert reply here>". Autopilot uses your wording when a candidate declines, and it also kicks in for "not right now" replies in this case too.

Autopilot isn't booking meetings. Check that Schedule a meeting if candidate qualifies is set to Schedule Meeting, your calendar shows Connected, and your Schedule time window has at least one day turned on. Also check Dates to skip scheduling for paused dates.

Autopilot keeps asking me questions it should know. Add the missing details to your company information under Settings → Hiring For, and review the job's Knowledge Base.

Can I customize the Pipeline? Not at this time.

Will Autopilot move a candidate to Hired?

Yes, it recognizes signals like a candidate accepting an offer. It's also worth noting that if you drag a card manually, Autopilot keeps updating the stage as the conversation continues.

Can I move a candidate I didn't outreach directly to replied or interviewed stage without sending an outreach?

There's no 'direct' way to do this, but you can pause the outreach, add the candidate to outreach, then open up their profile and move them to the desired stage:

How do I turn off automatic replies?

For each job you wish to turn off automatic replies, select a job, click Sourcing, click Agent, open up Replies on the right hand side, and turn off the Answer Replies toggle

How do I turn off automatic bookings?

For each job you wish to turn off automatic replies, select a job, click Sourcing, click Agent, open up Meetings on the right hand side, and turn off the Book Meetings toggle